Is booking online secure?

We prioritize the security of your personal information when you make a booking with us, implementing various measures to ensure its safety. Our website employs a secure server, and all sensitive or credit card information provided is transmitted via Secure Socket Layer (SSL) technology, then encrypted into our payment gateway provider's database. Access to this information is restricted to authorized personnel with special permissions, who are obligated to maintain its confidentiality. Rest assured, after a transaction, your private information such as credit cards, social security numbers, and financial details, will not be stored on our servers.

What are the benefits of a vacation home rental?

Our vacation homes are thoughtfully stocked to provide a sense of returning "home" rather than to a standard hotel room. Complete with full kitchens, and in some cases, game rooms, hot tubs, and BBQ grills, our properties offer the comfort and convenience of a full-service home during your vacation, as opposed to the confines of a small hotel room.

How can I make a payment for my vacation rental?

We accept payment by Visa or Mastercard.

Will I be charged HST and/or other taxes?

Some properties may charge a 13% HST provincial tax. Please refer to the individual property listings for detailed information. As of February 1, 2021, a Municipal Accommodation Tax of 4% applies to all bookings in Prince Edward County. This fee, designated as a Destination Marketing Fee for Prince Edward County, is included in the rental rate advertised by Places in PEC, along with an additional 4% for marketing purposes.

Will I be charged any fees?

As of January 1, 2019, a non-refundable booking fee of 6% is charged on all reservations, covering processing charges and administration.

Will my Damage Deposit be cashed or processed?

A damage deposit is pre-authorized on the credit card provided at the time of booking, serving as security against damages, excessive mess, or violation of the Short-term Rental Agreement terms and conditions. Upon departure, guests are expected to leave the property tidy and free of trash, ensuring furniture is returned to its original place. Failure to meet these standards may result in charges deducted from the damage deposit, up to the full amount. The damage deposit is provided to Places in PEC via credit card pre-authorization at the time of booking. In some cases, upfront payment of the refundable damage deposit may be required. Fourteen (14) days after check-out, the damage deposit is no longer processed and expires, allowing time to address any claims. Notification of damage or violation is typically sent within 72 hours after check-out, although this may be delayed if check-out falls on a Friday or Saturday. Property inspections are conducted after guest check-out and before new arrivals, with notifications reaching us within a few days.

What if I have to cancel my booking?

Please refer to our cancellation policy outlined in our terms and conditions #11.

What if I need to change my dates?

Please ensure your dates are final before booking. Changing dates after a contract is issued may incur up to a $150 + HST administrative fee to issue a new contract and rearrange scheduling with cleaners, etc.

When is check in and out?

General check-in time is 4:00 p.m., with check-out at 10:00 a.m. These times may vary depending on the property and season, so please refer to each property listing for precise details.

Am I able to get an early check in? Or late check out?

During quiet/mid seasons (early September through late June), early check-in or late check-out may be arranged directly with the Owner within the week prior to your arrival. However, these times are provisional and subject to availability. In high season (late June through Labour Day), early check-in is not possible due to housekeeping schedules. Late check-out may result in additional charges up to $200, at the Owner's discretion.

Can I have guests?

In most cases, guests are permitted during the day within reasonable limits, provided they respect the property and neighbors. Overnight guests should adhere to the maximum occupancy stated in the Short-term Agreement and must not exceed the property's capacity unless arranged prior to booking.

Is the water drinkable?

Most properties offer drinkable water, while those that do not require guests to purchase water from local stores. Please review each property listing for specific details.

How is the cell phone reception in the County?

Cell phone reception may vary, especially in remote areas. It's advisable to check with your provider for coverage information.

Do I have to clean the property rental?

Guests are expected to leave the property tidy upon departure, including returning furniture to its original place, washing dishes and countertops, and removing excess garbage. Each property's guest information booklet provides a checkout list for reference.

Can I bring my pet?

Some properties are pet-friendly, while others are not. Please inquire about pet policies before bringing pets, even for a short visit, to avoid allergic reactions from property owners.

Is my dog safe from ticks?

Ticks can transmit Lyme disease to both humans and animals. Please review our Tick Information for Prince Edward County Guests before visiting the County.

Do I need to bring my own linens, bedding and bath towels?

Most properties provide linens and towels, although some may require guests to bring their own. Check individual property listings for detailed amenity information.

Do I need to bring beach towels?

It's recommended to bring your own beach towels. Shake out towels to remove sand before washing them, especially if laundry facilities are provided.

Can I start a fire at the property or bring my own fire pit?

Starting an outdoor fire may require a permit from the County, which must be arranged in advance. Ensure compliance with local regulations and safety precautions when building a fire.

Is firewood included in my stay?

Starter wood may be included in some properties, but additional wood can be purchased locally. Check individual listings for firewood availability.

What do I do with my garbage and recycling?

Recycling must be sorted and placed in the correct bins onsite. Each property's guest information booklet provides recycling guidelines. Use appropriate containers for garbage and recycling to prevent attracting wildlife.

Is WIFI included?

Most properties offer WIFI, though not all. Refer to individual listings for WIFI availability and usage limits.

Why is WIFI slow?

Rural WIFI speeds may vary, depending on location and network congestion. Discuss WIFI requirements with us prior to booking if high speeds are essential.

Who do I contact if I have a questions or concern during my stay?

Contact information for Owners or property managers can be found in your Welcome Package email, sent five days before arrival. Add book@placesinpec.ca to your contacts to ensure essential communications are received. If Owners do not respond within a few hours, feel free to contact us by email at book@placesinpec.ca